Betting Rules

1. General betting requirements

Mirax Casino provides online gaming services subject to the rules displayed on the website, the applicable account terms and any legal requirements that apply to you. These Betting Rules are intended as general guidance. The specific rules for a particular casino game, promotion or betting feature may contain additional conditions. If there is a difference between these general rules and the rules displayed for a specific game, the specific game rules will generally apply to that game, subject to the website Terms and Conditions and applicable law.

You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to gambling in your location. Mirax Casino may require age, identity, location or other verification before allowing access to particular services, processing activity or completing an account review. You must provide information that is accurate, current and complete, and you must update it if your circumstances change.

Only one person may use an account, and the account holder is responsible for all activity carried out through that account. You must keep your login details secure and must not allow another person to access or use your account. If you believe that your account or login information has been accessed without permission, you should stop using the account and follow the account security or support process made available on the website.

• Do not create or use an account if you are under the applicable legal gambling age.
• Do not use the service where online gambling is not lawful or permitted for you.
• Do not use another person’s account, payment method or identification information.
• Do not place bets on behalf of another person or allow another person to place bets through your account.
• Read the rules, instructions, odds, stake information and any conditions shown before confirming a bet.
• Keep records of your account activity and report anything that appears incorrect or unauthorised.

2. Placing and confirming bets

You are responsible for checking your selection, stake, game, bet type and any other details before confirming a bet. A bet is normally treated as submitted when you use the relevant confirmation function and the website accepts the transaction. A message, transaction record or account history entry may be used to show that a bet has been received, although the availability of a record does not change any rule concerning an error, interruption, prohibited activity or invalid transaction.

A bet may not be accepted if the account is restricted, suspended, closed or under review, or if the bet cannot be processed for technical, legal, security or operational reasons. The website may also refuse, limit, cancel or restrict activity where this is permitted by the Terms and Conditions or required by applicable law. No particular level of access, stake, game availability or betting volume is guaranteed.

You should review the information displayed on screen before submitting a bet. This includes the name of the game, the selected option, the stake, the potential result information and any applicable conditions. If you notice a mistake after submission, do not assume that the bet has been changed or cancelled. Contact the available support channel through the website and retain any relevant transaction information. A request to cancel or amend a bet is not automatically effective.

Account balance and transactions

Bets are recorded against the account balance or other permitted balance category shown on the website. You must have sufficient available funds or authorised balance before placing a bet. The balance shown may be subject to pending transactions, verification checks, corrections or other account adjustments. A displayed balance is not a promise that a transaction is final if the transaction was affected by an error, suspected misuse, a payment reversal, duplicate processing or another valid reason for review.

You must not attempt to place bets using funds that do not belong to you or by exploiting a payment, account or technical error. If you receive a credit, result or balance adjustment that appears incorrect, you should not use or withdraw the affected amount while the matter is being reviewed. Mirax Casino may correct clear errors and may take other action allowed under the website terms and applicable law.

3. Game rules and outcomes

Each game may have its own rules describing how the game operates, how selections are made, how rounds are completed and how outcomes are determined. You should read those rules before playing. Game instructions may explain the available options, minimum or maximum settings where applicable, qualifying conditions, bonus features, round procedures and the way a result is displayed. If you do not understand a game, do not place a bet until you have reviewed its rules.

Where a game uses a randomised outcome, the result is determined by the system or game process specified for that game. Previous results do not guarantee or predict future results. A sequence of wins or losses does not create an entitlement to a particular outcome, and changing the size or timing of a bet does not control the result. You should treat every bet as a separate decision and set a budget before you begin.

A game round may be interrupted by a connection problem, device issue, maintenance, software fault or other event. You should check your account history and any available game record before trying to repeat a bet. Repeated attempts may create additional transactions. If the status of a round is unclear, the outcome will be reviewed using the records available for the relevant account, game and transaction, together with the applicable game rules and website terms.

Promotions and special features

Promotional bets, bonus funds, free features and other special offers may have separate terms. Those terms may specify eligibility, activation, wagering requirements, expiry, game restrictions, withdrawal conditions or other limits. You should read the relevant offer terms before accepting or using an offer. If an offer is not available to you, has expired or has been applied incorrectly, do not assume that a credit or benefit can be used until the position has been confirmed through the website.

A promotion does not change your responsibility to comply with these Betting Rules, the Terms and Conditions or applicable law. Mirax Casino may withdraw or correct a promotional benefit where the offer has been used contrary to its terms, where there has been an obvious error or where the benefit cannot lawfully be provided. Any action taken will be subject to the applicable terms and legal requirements.

4. Settlement, cancellations and errors

Bets are settled according to the result recorded for the relevant game and the rules that apply to that game. The settlement record may include the time of the transaction, the game or round reference, the selected option, the stake, the result and any applicable adjustment. You should check your account history after playing and raise a query promptly if the information does not match your understanding.

A bet or game round may be cancelled, voided, reversed or otherwise adjusted where this is allowed under the specific game rules or website Terms and Conditions. Examples may include a technical malfunction, a material display or system error, an interrupted or incomplete game round, duplicate processing, an account or payment issue, suspected fraud, or conduct that is not permitted. The treatment of a particular situation depends on the facts, the records available and the rules that apply.

Displayed information may occasionally contain an obvious error, including an incorrect result, balance, price, game description or transaction status. You must not deliberately rely on an obvious error or continue using an amount that you reasonably believe was credited incorrectly. Mirax Casino may correct the error and may review related activity in line with the website terms and applicable law. If an error affects a bet, the relevant transaction and game records will be considered when deciding the appropriate correction.

Technical interruptions

Internet connections, mobile devices, browsers, payment services and third-party systems can fail or become unavailable. You are responsible for checking that your device and connection are suitable for use. A failed screen response does not necessarily mean that a bet was not placed. Before trying again, check the account history or transaction information where possible. If you cannot establish the status of a bet, use the support process provided on the website and include the date, approximate time, game and transaction reference if one is available.

5. Queries, disputes and responsible play

If you believe a bet, game outcome, balance entry or account record is incorrect, review the relevant game rules and account history first. You may then raise the matter through the contact or support options available on the Mirax Casino website. Provide a clear description of the issue and any information that may help identify the transaction. Matters are assessed using the applicable rules, account records, game records, payment information and other relevant evidence.

You should not publish private account, payment or identity information in public forums or social media when discussing a query. Use the secure website process where one is available. The resolution of a dispute may require account verification or additional information. Any review will be subject to the website Terms and Conditions, the specific game rules and applicable Australian requirements.

Gambling should be an entertainment activity, not a way to earn income or recover losses. Decide how much time and money you can afford to spend before you start, and do not increase your stake because you are trying to win back money. Avoid gambling when you are affected by alcohol, stress or other circumstances that may affect your judgement.

• Set a personal spending limit and stop when that limit is reached.
• Set a time limit and take regular breaks from play.
• Never borrow money or use essential household funds for gambling.
• Do not chase losses or treat a win as a reason to continue beyond your plan.
• Use the responsible gambling tools made available through the website.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to control.
• Seek independent professional support if gambling is causing financial, personal or emotional harm.

These Betting Rules are general information and do not replace legal advice. Rules and legal requirements may change, and you are responsible for checking that your use of the service remains lawful. By continuing to use Mirax Casino, you agree to follow the current rules displayed for the relevant service and to act honestly, safely and responsibly.