Mirax Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Mirax Casino. In these terms, “Mirax Casino”, “we”, “us” and “our” refer to the website, its services and the operator responsible for providing them. “You” and “your” refer to the person accessing the website or using an account. These terms apply to the website, mobile access, casino games, account services, payment functions, promotions and other services made available through Mirax Casino.

You should review these terms before using the website. If you do not agree with any part of them, you must not create an account, deposit money or use the services. Continuing to use the website after an updated version has been published will generally mean that you accept the revised terms. Some services, games or promotions may have additional conditions. Where additional conditions apply, they will be shown before you use the relevant service and will form part of these terms.

The website is intended for people who are legally permitted to participate in online gambling in the place where they live or access the service. You are responsible for checking the laws that apply to you. Access may be restricted in some locations, and we may use reasonable measures to prevent access where required by law or our operating procedures.

Eligibility

• You must be at least 18 years old, or the minimum legal gambling age that applies in your location, whichever is higher.
• You must use the website only where online gambling is lawful and available to you.
• You must provide accurate information and must not create or use an account on behalf of another person.
• You must not be prohibited from gambling because of a court order, self-exclusion arrangement, legal restriction or other applicable requirement.
• You must not use the services for unlawful purposes, fraud, money laundering or any activity designed to avoid responsible gambling controls.

2. Accounts, identity checks and security

Some Mirax Casino services require you to create a personal account. You may generally hold only one account unless an exception is expressly approved. Accounts are personal and may not be sold, transferred, shared or made available to another person. You are responsible for keeping your login details confidential and for activity carried out through your account, subject to any rights you may have under applicable law.

The information supplied during registration and at later stages must be complete, current and accurate. You must update your information if it changes. We may ask for documents or other information to confirm your identity, age, address, payment ownership, source of funds or eligibility. These checks may be required before an account can be fully activated, before particular services can be used, or before funds can be withdrawn.

You must cooperate with reasonable verification and compliance requests. If requested information is not provided, is incomplete, cannot be verified or appears misleading, access to an account or transaction may be restricted while the matter is reviewed. Any action taken will be handled in accordance with applicable law and relevant internal procedures.

Account security and suspension

Tell us through the support channel made available on the website as soon as possible if you believe your account has been accessed without permission, your password has been disclosed, or your account information is incorrect. We may ask you to change security details or provide further information before restoring access. You should use a strong, unique password and avoid saving it on shared or public devices.

We may suspend, close or limit an account where we reasonably believe that these terms have been breached, information is inaccurate, a security risk exists, a payment is unauthorised, responsible gambling intervention is required, or applicable law requires action. We may also restrict access during maintenance, technical investigations or compliance reviews. Any funds held will be dealt with in accordance with applicable law and the outcome of the relevant review.

You must not create additional accounts to avoid a restriction, closure, verification request or self-exclusion arrangement. If you believe an account has been closed or restricted in error, use the support process available on the website and provide the information reasonably needed to review the matter.

3. Games, deposits, withdrawals and promotions

Game rules are displayed with or near the relevant game and should be read before play. By starting a game, you agree to follow those rules. Game results are determined by the relevant game system and recorded in the account or platform records. If a technical error affects a game, transaction or result, we may suspend the affected activity and take reasonable steps to correct the error. A transaction or result affected by an obvious error may be reviewed before it is confirmed.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the selected method. You must not use another person’s card, account, wallet or payment instrument without permission. Payments may be subject to verification, processing requirements, transaction checks and limits displayed at the time. We do not guarantee that every payment method will always be available.

Withdrawals may be subject to account verification, payment checks, applicable game conditions and relevant legal or operational requirements. The destination account or payment method may need to be held in your name. We may reject or delay a withdrawal where information is missing, a transaction is being reviewed, a payment must be returned to its original source, or a legal or security concern needs to be resolved.

You are responsible for checking that payment information is correct before confirming a transaction. You should also consider any fees, currency conversion costs, bank charges or other charges imposed by your payment provider. Tax obligations, if any, are your responsibility unless applicable law states otherwise. You should keep records of deposits, withdrawals and other account activity for your own reference.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including eligibility requirements, activation steps, expiry conditions, wagering requirements, game restrictions, maximum values or withdrawal conditions. The specific terms shown with an offer apply to that offer and should be read before participation.

Unless the relevant promotional terms say otherwise, offers are intended for one person, one account, one household and one permitted method of participation. We may withdraw, amend or refuse a promotion where there is an error, misuse, suspected fraud, multiple-account activity or a breach of promotional terms. Promotional funds or rewards may be removed if they were credited incorrectly or obtained through prohibited conduct.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and do not chase losses. We may provide responsible gambling information and tools to help you manage play, such as deposit controls, time reminders, activity information, cooling-off options or self-exclusion.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can ask about the responsible gambling options available through the website. A request for self-exclusion or an account restriction should be treated seriously. You must not attempt to open another account or bypass a restriction after choosing to limit or exclude yourself.

Prohibited use

• Using the website while under the required legal age or while located in a restricted jurisdiction.
• Providing false, incomplete or misleading information, or impersonating another person.
• Using automated software, bots, scripts, scraping tools or other systems to interfere with the website or gain an unfair advantage.
• Exploiting a software fault, pricing error, promotional error or other technical weakness.
• Using stolen funds, unauthorised payment methods or funds connected with unlawful activity.
• Colluding with other users, manipulating games, interfering with results or attempting to defraud Mirax Casino or another player.
• Uploading harmful code or taking action that could damage, overload or disrupt the website, its systems or its security.

Where prohibited conduct is suspected, we may investigate and take proportionate action. This may include refusing a transaction, cancelling an affected promotion, restricting an account or reporting the matter where required. We will apply relevant legal and regulatory obligations when handling investigations and account actions.

You are responsible for making your own decisions about whether to gamble and how much to spend. Gambling while intoxicated, distressed or under financial pressure can increase risk. If you are concerned about your own play or someone else’s gambling, use the responsible gambling information and support options made available through the website.

5. Privacy, website use, complaints and changes

Personal information is handled in accordance with the Mirax Casino Privacy Policy and applicable privacy law. Information may be collected when you register, use the website, contact support, make a payment or complete verification. It may be used to provide services, process transactions, protect accounts, meet legal obligations, prevent fraud, manage responsible gambling and improve the website. The Privacy Policy explains applicable information handling practices in more detail.

The website and its content are provided for personal use. You may not copy, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or applicable law allows it. You must not remove security notices, interfere with website operation or use the website in a way that could harm other users.

We aim to keep the website available and accurate, but online services may be affected by maintenance, communications failures, software faults, payment network issues or events outside reasonable control. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, your use of an unauthorised device or connection, or an interruption that could not reasonably be prevented.

Updates and complaints

We may update these terms to reflect changes to the website, services, technology, legal requirements or operating procedures. The current version will be published on the website, with the effective date or other notice where appropriate. Changes will not remove rights that cannot lawfully be excluded. If you continue to use the services after an update, the updated terms will apply to future use.

If you have a question or complaint, please use the support options provided on the website and include enough information for the matter to be reviewed. We may ask for account, transaction or verification details. Do not send sensitive information through an unverified channel. We will assess complaints fairly and provide further information about the available review process where appropriate.

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer protections. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot legally be excluded, restricted or modified. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If these terms conflict with a mandatory legal requirement, the mandatory requirement will apply to the extent of the conflict. Otherwise, these terms, the relevant game rules, promotional conditions and notices displayed on the website should be read together. By using Mirax Casino, you confirm that you have had an opportunity to read and understand the conditions that apply to your activity.