Privacy Policy | Mirax Casino

Information we may collect

The information handled by an online casino usually depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is created or collected when you use your account, make transactions or browse the site. We seek to collect information that is reasonably needed for the relevant purpose.

Account details, such as your name, date of birth, contact details, login information and other information used to create or maintain an account.
Identity and verification information, which may include documents or details needed to confirm identity, age, account ownership or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, gameplay-related transactions, payment method details and information about account activity.
Communications and support information, including messages, requests, feedback and records needed to respond to questions or resolve account issues.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, access times and general usage information.
Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with the website.

Please avoid sending information that is not requested or reasonably necessary for your account or support request. If you provide information about another person, you should have a lawful basis or permission to do so where required.

Why we use information

Personal information may be used to provide and administer casino services, maintain accurate account records and communicate with you about your account. It may also be used to process payments and transactions, provide customer support, improve website performance and help keep the platform secure.

Creating, verifying, operating and managing your account.
Confirming identity, age, account ownership and the information supplied during registration or verification.
Processing deposits, withdrawals and other account transactions, and maintaining appropriate financial records.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited or suspicious activity.
Meeting legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to the services.
Providing customer support, handling complaints, responding to requests and keeping a record of relevant communications.
Sending service messages, security notices and other information needed to administer your account.
Sending marketing communications where permitted and where you have provided the relevant permission or where another lawful basis applies.
Understanding how the website is used, testing features, improving services and maintaining technical stability.

Where information is processed on the basis of consent, you may withdraw that consent. Withdrawing consent does not affect processing that took place before withdrawal, or processing that can continue on another lawful basis. Some information may be required to open or use an account. If you do not provide requested information, or ask for it to be removed, some services may no longer be available.

Sharing, security and retention

Information may be shared only where reasonably needed for the purposes described in this Policy, where you ask us to share it, or where sharing is required or permitted by law. Depending on the service involved, recipients may include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support providers, fraud and security specialists, professional advisers and relevant authorities or organisations responsible for legal or compliance processes.

Service providers may process information on behalf of the website and are expected to handle it for the relevant service rather than for their own unrelated purposes. Information may also be disclosed when necessary to protect the security of the website, prevent harm, investigate suspected misuse, enforce applicable terms or protect the rights and safety of players and others.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support if you believe your account or information may have been compromised.

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security and business records, or as otherwise required. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Mirax Casino may use cookies and similar technologies to make the website function, remember selected preferences, keep sessions secure, understand site usage and improve the online experience. Some cookies may be necessary for account features, security or navigation, while others may help with performance, analytics or relevant communications.

Cookies are small files or pieces of information stored on your device by a website. They may be temporary and removed when you close your browser, or remain for longer to remember settings. Similar technologies may collect technical or usage information without storing a traditional cookie.

You can manage, block or delete cookies through your browser settings. If you restrict necessary cookies, parts of the website or account services may not work as intended. Browser settings and cookie controls may vary between devices and browsers, so you should review the options available on the device you use to access the site.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications.

Access: ask for a copy of personal information held about you and, where appropriate, information about how it is used.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is provided.

To make a privacy or data request, contact support@miraxcasino.click and explain the request clearly. Please use the email address associated with your account where possible and provide enough information for the relevant account or records to be identified. We may need to verify your identity before providing information, making changes or completing a request. This helps prevent unauthorised access to personal information.

Requests are considered in accordance with applicable requirements. A request may be limited or refused where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, conflict with a legal obligation or require records that must be retained. If deletion is not possible, we will aim to explain the relevant limitation in general terms.

This Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website applies to information handled under this Policy. You should review this page occasionally so you remain aware of how information may be used.