Responsible Gaming

Gamble for entertainment, not income

Online gambling involves risk, and losses can occur. Before you play, decide how much time and money you are comfortable spending and regard that amount as the cost of entertainment. Never gamble with money needed for rent, bills, food, education, medical expenses or other essential commitments. You should also avoid using borrowed money, credit intended for other purposes or money belonging to someone else.

There is no guaranteed strategy for winning. Past results, lucky numbers, game patterns and previous losses do not improve the odds of a future result. A win does not mean that another win is due, and a loss does not mean that a win is more likely next. Make decisions based on your own limits rather than on promises, predictions or pressure from other people.

Simple habits that can help

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the device or gambling activity.
• Keep gambling separate from everyday spending and review your account activity regularly.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, intoxicated or affected by medication.
• Do not allow gambling to replace sleep, work, study, exercise, relationships or other interests.
• Treat promotional offers carefully and check their terms before choosing to participate.
• Never gamble to win back money that has already been lost.

A useful test is whether you can stop easily when your planned session or budget ends. If stopping feels difficult, take a break and consider using stronger account controls or seeking confidential support.

Tools to help you stay in control

Safer gambling tools can help you manage your activity, but they work best when chosen before problems develop. Depending on the options available on your account, you may be able to set deposit, wagering, loss or session limits, take a temporary break, or request a longer self-exclusion period. Read the information shown with each tool carefully so you understand how it works and when it takes effect.

Financial and time limits

Choose an amount that is affordable even if it is completely lost. A limit should reflect your personal circumstances, not an amount you hope to recover. Consider setting both a daily and longer-term budget, as well as a maximum session length. Lower limits are generally safer than relying on willpower alone. If a limit is difficult to maintain, reduce it further or stop gambling.

Taking a break

A temporary break can be useful if gambling has become more frequent, distracting or emotionally demanding. During a break, avoid opening alternative gambling accounts or using other services to continue playing. Use the time to review your finances, reconnect with other activities and consider speaking with someone you trust.

Self-exclusion

Self-exclusion is a stronger control for people who want to stop gambling for a defined period or indefinitely. If you choose self-exclusion, follow the instructions provided through the account or support process. Do not attempt to create another account or use another person's account. Any request to close or restrict access may be handled in accordance with applicable requirements, account terms and privacy obligations.

Account controls are not a substitute for professional help. If you are worried about gambling, use the available controls immediately and seek support rather than waiting for the situation to improve on its own.

Recognising when gambling may be causing harm

Gambling harm can affect finances, relationships, mental health, work, study and physical wellbeing. It may develop gradually, and people can be affected even when they do not gamble every day. Consider taking action if any of the following statements describe your experience.

• You spend more time or money gambling than you intended.
• You keep gambling after deciding to stop or reduce your activity.
• You feel restless, irritable or preoccupied when you are not gambling.
• You chase losses or believe one more session will solve a financial problem.
• You hide, minimise or misrepresent your gambling to family, friends or other people.
• You borrow money, sell belongings or use essential funds to gamble.
• You miss work, study, appointments, sleep or social commitments because of gambling.
• You argue with people close to you about gambling or withdraw from relationships.
• You feel guilt, shame, anxiety, low mood or hopelessness after gambling.
• You use alcohol or other substances while gambling or to cope with its effects.
• You have tried to stop before but found it difficult to stay stopped.

One sign may be enough to justify a break and a conversation with a qualified support service. You do not need to wait until debts, relationship problems or other serious consequences occur. Asking for help is a practical step, not a failure.

What to do if you are concerned

1. Stop gambling and avoid trying to recover recent losses.
2. Use available deposit, spending, time or self-exclusion controls.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your bank accounts, bills and other commitments so you understand your position.
5. Contact a qualified gambling support service in Australia for confidential guidance.
6. Seek financial counselling if gambling has affected debts, bills or access to essential money.
7. Arrange professional mental health support if gambling is linked with anxiety, depression or other distress.

If you feel unsafe, are thinking about harming yourself or someone else, or cannot manage an immediate crisis, contact emergency services or an appropriate crisis support service in Australia. Do not remain alone with an urgent safety concern.

Protecting young people and supporting others

Mirax Casino is intended for adults who meet the legal age and other eligibility requirements that apply to online gambling in their location. You must not use the service if you are under 18. Parents, guardians and carers should keep devices, passwords and payment methods secure, use suitable parental controls and discuss the risks of online gambling with young people.

Your account must be used only by you. Do not share login details, payment access or verification information. If you believe another person has accessed your account, change your password, secure your devices and contact the available support channel through the website. We may apply account checks or restrictions where required by law, our terms or safer gambling procedures.

If someone close to you is gambling heavily

You cannot control another adult's gambling, but you can set boundaries and protect your own wellbeing. Speak calmly about the behaviour and its effects, avoid lending money to cover gambling losses, and do not take responsibility for debts that are not yours without independent advice. Consider seeking support for yourself, even if the person gambling does not want help.

We may use account information and activity indicators to support safer gambling practices, identify unusual patterns and meet applicable obligations. This may include asking questions, suggesting limits, restricting activity or closing an account where appropriate. Any handling of personal information is subject to the applicable privacy information and account terms.

Getting further help

Australian players can seek confidential assistance through Gambling Help Online, state and territory gambling support services, financial counselling organisations and qualified mental health professionals. Information about these services is available through official Australian health and government websites. You can also use the support and account-management options displayed on the Mirax Casino website to ask about limits, breaks, self-exclusion or other safer gambling measures.

Responsible gambling is an ongoing choice. Review your limits regularly, keep gambling within a planned entertainment budget and stop if it is no longer enjoyable or affordable. If you are unsure whether gambling is safe for you, the safest option is not to gamble and to seek independent advice.